Terms of Service.

These General Terms and Conditions (“Terms”) govern the use of the software-as-a-service platform “Teklens” offered by Teklens (Contem GmbH, Rüti ZH) and all associated services (“Services”). They apply between Contem GmbH (“Provider”) and the using company (“Customer”).

Deviating or supplementary conditions of the Customer shall only become part of the contract upon express written confirmation by the Provider.

Teklens provides the Customer with a cloud-based platform accessible via the internet that supports product teams in Jira with AI-powered agents, specs, handovers and additional features. The precise scope of functionality is set out in the applicable order or pricing plan.

The contract is formed upon the Customer placing an order and the Provider accepting it (e.g. by activating access). Accurate and complete information must be provided during registration.

The Provider strives to maintain high platform availability. Maintenance, security or capacity requirements may cause temporary limitations. Any specifically guaranteed availability (service level) is agreed exclusively in writing.

The Provider is entitled to further develop the platform and to modify individual features, provided this is reasonable for the Customer.

The Customer undertakes to keep login credentials confidential and to prevent misuse. Use of the platform must comply with applicable law. In particular, it is prohibited to process unlawful content, place unreasonable load on the platform or circumvent security mechanisms.

The Customer is solely responsible for the content and personal data it introduces into the platform, as well as for obtaining any consents that may be required.

The prices applicable at the time of the order as set out in the pricing plan or individual quotation shall apply. Unless otherwise agreed, prices are stated in Swiss Francs (CHF) exclusive of VAT.

Invoices are delivered electronically and are due for payment net within 30 days. In the event of late payment, the Provider is entitled to temporarily suspend access to the platform.

The contract is concluded for the term agreed in the order. Unless otherwise agreed, it automatically renews for successive periods of twelve months unless terminated with 30 days’ notice before the end of the term.

The right to extraordinary termination for good cause remains reserved.

The processing of personal data is governed by our Privacy Policy. Where the Provider processes personal data on behalf of the Customer, the parties shall enter into a separate data processing agreement (DPA).

The Provider is liable exclusively for damages caused intentionally or through gross negligence. Liability for slight negligence, for auxiliary persons and for indirect damages and consequential losses (in particular lost profit, data loss, business interruption) is excluded to the extent permitted by law.

The Provider’s total liability is limited to the fees actually paid by the Customer in the most recent contract year.

All rights to the platform, its components, content, trademarks and logos remain with the Provider or the respective rights holders. The Customer receives a non-exclusive, non-transferable right to use the platform for the duration of the contract.

The Customer retains all rights to the content it introduces into the platform. It grants the Provider the necessary usage rights to provide the Services.

The Provider may amend these Terms at any time. Changes will be communicated to the Customer in an appropriate manner. If the Customer does not object within 30 days, the amended Terms are deemed accepted.

Swiss law applies exclusively, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules.

The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of the Provider in Rüti (ZH), Switzerland.

Should any individual provisions of these Terms be invalid or unenforceable, the validity of the remaining provisions shall not be affected.