Phase 04 · OperateEvent-driven
Auto-triage & dispatch
How it works
The moment a new support issue arrives, code-anchored triage and dispatch run automatically – first-response time drops and engineers see better-prepared tickets.
- Trigger: new support issue
- Triages grounded in code and dispatches to the right owner
- Delivers a prepared, assigned ticket
Roles
Head of product & engineering
Teklens apps & integrations
JiraTeklens.aiSlack
Example prompts & actions
Copy one of the following prompts and paste it into the Teklens chat. Adapt the details to your use case.
Triage and dispatch the new support issue [ID].
Related use cases
Three use cases closely connected to this one.
Incident → commitLinks an incident to the commits and PRs that likely caused it – and the owner responsible.View use case Bug triage and resolution without senior capacity.Triages bugs, finds the likely cause in the code and prepares the resolution – or executes it.View use case Runbooks & postmortemsGenerates runbooks with root-cause analysis – and turns closed incidents into postmortem drafts.View use case
Give Teklens a real job.
Connect Jira and your code – and let Teklens work on something real.