Phase 04 · OperateFeatured
Ops assistant
How it works
Speeds up incident management and on-call work: the support agent knows the business AND the code, prioritises bug vs feature request and drafts detailed solution proposals — expensive senior capacity is protected.
- Triages support issues with a code-anchored diagnosis
- Suggests the responsible owner
- Drafts concrete solution proposals with code detail
- Offers self-service code intelligence — such as a component's change history
Roles
IT OpsEngineer
Teklens apps & integrations
Teklens.aiJiraGitHubSlack
Example prompts
Copy one of the following prompts and paste it into Teklens Chat. Adapt the details to your use case.
Diagnose support issue [T] and name the owner.
Is this a bug or a feature request — and what is the proposed solution?
Show the change history of the affected component.
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