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Strategy & DiscoverySD-05
User interviews — running the session
Listen to recent lived behaviour rather than selling the product; keep raw observations intact for later synthesis.
Product statusBetaThe interview is a human conversation. Recording through the meeting bot is beta; notes and transcripts added as files work today.
Input3 required inputsInterview plan and guide · Research question and participant background · Initiative focus and approved Product Brain guidance
SkillsPrepare a customer interview · Synthesise supplied evidence · Prepare task contextResearcher + Product Researcher Agent
OutcomeSession record: observed behaviours, evidence-linked quotes, workarounds, contradictions and open probes.Result only
Owner
Researcher
Human-led
Participants · Agents
Product ManagerDesignerProduct Researcher Agent
Trigger
A prepared interview guide and a participating user are ready.
Required context
FilesInterview plan and guideCustomer evidenceResearch question and participant backgroundProduct BrainInitiative focus and approved Product Brain guidance
Optional context
Meetings · BetaSession recording or transcriptFilesConsent preferences
Skills
Prepare a customer interviewSynthesise supplied evidencePrepare task contextReview an artifact against agreed criteria
Suggested conversation arc
- 1Confirm session readinessReview the guide, participant fit, facilitator/notetaker roles and permission to record. Adapt logistics without rewriting the research question to fit the participant.Skills: Prepare task context · Prepare a customer interview
- 2Conduct the human interviewBuild rapport, ask open questions about recent events, probe unexpected details and allow silence. Capture permitted notes/recording without coaching preferred answers.
- 3Debrief observations and surprisesExtract observed behaviours, exact evidence links, workarounds and contradictions soon after the session. Distinguish observation from interpretation.Skills: Synthesise supplied evidence
- 4Confirm the evidence recordCheck that quotations and interpretations are accurate and appropriately shared; identify open probes for later sessions without altering the original account.Skills: Review an artifact against agreed criteria
Output
Session record: observed behaviours, evidence-linked quotes, workarounds, contradictions and open probes.
Artifacts
Result only
What good looks like
- Observations point to the recording or notes they come from.
- Observation and interpretation are kept apart.
- The research question was not rewritten to fit the participant.
Quality gate
The Researcher confirms the evidence record before it enters the synthesis.
Destination
Teklens only
Usually next
People and agents work from the same Product Brain. The owner stays accountable. Assigned agents prepare and check. A named person approves at the gate.
Choose the path that matches your role.
Set the Product AI direction with us, or test the shared Product Brain on real work with Jira and code.