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Phase 04 · Operate

Incident clustering & pattern report

How it works

When on-call gets rough, the same question comes up: is the team fighting the same fires over and over? The incidents of the past weeks are grouped by symptom, affected component and root cause – the pattern report shows which patterns eat the most on-call time, so they enter the backlog as reliability work instead of being solved again and again. The difference to Bug statistics in Discover: that one is about reported bugs before the release; this one is about patterns from running operations.

  • Groups the incidents of the past weeks by symptom, component and root cause
  • Shows which patterns recur and where they converge in the code
  • Turns them into plannable reliability work for the backlog – as a pattern report

Roles

Head of product & engineering

Teklens apps & integrations

Teklens.aiConfluenceJira

Example prompts & actions

Copy one of the following prompts and paste it into the Teklens chat. Adapt the details to your use case.

Cluster the incidents of the last 30 days and show me the recurring patterns.

Which component sits behind most of this quarter's incidents?

Related use cases

Three use cases closely connected to this one.

Incident → commitLinks an incident to the commits and PRs that likely caused it – and the owner responsible.View use case Bug triage and resolution without senior capacity.Triages bugs, finds the likely cause in the code and prepares the resolution – or executes it.View use case Auto-triage & dispatchTriages and dispatches every new support issue automatically – first-response time drops.View use case

From the PM Lab

Articles that explore this use case in depth.

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