Talk to a founder Start the demo

Back to the Teklens use-case library

Phase 04 · Operate

Incident clustering & pattern report

How it works

When on-call gets rough, the same question comes up: is the team fighting the same fires over and over? The incidents of the past weeks are grouped by symptom, affected component and root cause – the pattern report shows which patterns eat the most on-call time, so they enter the backlog as reliability work instead of being solved again and again. The difference to Bug statistics in Discover: that one is about reported bugs before the release; this one is about patterns from running operations.

Groups the incidents of the past weeks by symptom, component and root cause
Shows which patterns recur and where they converge in the code
Turns them into plannable reliability work for the backlog – as a pattern report

Roles

IT OpsEngineerProduct Manager

Teklens apps & integrations

Teklens.aiConfluenceJira

Example prompts

Copy one of the following prompts and paste it into the Teklens chat. Adapt the details to your use case.

Cluster the incidents of the last 30 days and show me the recurring patterns.

Which component sits behind most of this quarter's incidents?

Related use cases

More use cases from the same phase of the cycle.

Incident → commitLinks an incident to the commits and PRs that likely caused it – and the owner responsible.View use case Ops assistantTriages support issues with a code-anchored diagnosis and drafts concrete solution proposals.View use case Auto-triage & dispatchTriages and dispatches every new support issue automatically – first-response time drops.View use case

From the PM Lab

Articles that explore this use case in depth.

Model drift: when your product quietly degradesRead post

Try Teklens now

Software product management × code intelligence: your context becomes reasoned priorities and build-ready specs.

Start the demo Talk to a founder